Our Anaplan managed services model
Spaulding Ridge’s managed services team is guided by the same expertise as our award-winning implementation services. We provide local support backed by global strength to deliver unparalleled assistance with custom-built Anaplan models, AI tools, and data systems.
Business is always personal to us, done person-to-person, not logo to logo. You’ll work directly with a dedicated team leader and their staff, holding regular check-ins to assess performance.
“We were so impressed with Spaulding Ridge that we signed a contract with them for managed services”
Anaplan managed services can unlock the benefits of Anaplan
Listening to our Anaplan clients, we hear the same challenges repeatedly: Anaplan isn’t being used to its full potential. Companies often struggle with technical debt, maintenance, bug fixes, and enhancements. Some spend so much time and money on maintenance that they no longer have time for the tasks they bought Anaplan for in the first place.
“We need support with Center of Excellence (COE) formation and execution.”
“Our IT team doesn’t know Anaplan well enough to support our instance.”
“We’re not using all the Anaplan capabilities we have.”
“We need help streamlining existing UX pages, actions, processes, or integrations.”
“There’s a lack of builder resources and general Anaplan knowledge at our organization.”
Global Anaplan expertise with Spaulding Ridge
Whether you need tech support or enhancements to get the full value from your Anaplan system, Spaulding Ridge can deliver. We handle the administration, and you get Anaplan as it was meant to be—a powerful, flexible solution for better decisions.
Tech support
Rely on Spaulding Ridge’s global team of experts to handle bug fixes, tech support, and more, around the clock.
Center of excellence
Need help building or maintaining a center of excellence for your team? We can help.
Model support
Keeping your Anaplan models up to date is critical to an effective system. We can build new functionality, implement expansions, and make logic and formula changes within existing models.
UI/UX
Make sure your Anaplan instance works for your end users with UI/UX enhancements, dashboard building, and more.
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What you can expect with managed services
What are the benefits of using managed services over internal teams?
A managed services partner reduces the number of labor hours your team spends on maintenance, project management, and adoption issues for your cloud solutions. No matter the size or scale of your team, managed services can free up time to focus on higher-value activities.
Why should I choose Spaulding Ridge for Anaplan managed services?
Spaulding Ridge fields teams of certified Anaplan experts guided by expert consultants. As a result, you get an unparalleled technical and strategic experts. All of this expertise is available through jAAm, a proprietary support portal that puts support just a few clicks away.
What’s included in a Spaulding Ridge Anaplan managed services engagement?
Spaulding Ridge can provide any level of service your organization needs, from single enhancement projects to providing an entire Anaplan administration function. Services we can offer include:
- Expansion and function building within an existing model
- COE administration
- Bug fixes and troubleshooting
- Model cleanup
- Dashboard and UI/UX support
- Code development approach (DEV, TEST, PRD) standup
What is the process like for addressing issues with Spaulding Ridge managed services?
Support requests are fielded through a centralized ticketing system. Each request is immediately acknowledged and tracked to ensure timely completion from Spaulding Ridge’s team. Depending on the service level agreement, each ticket is addressed within an agreed-upon timeframe, with the problem analyzed and the solution delivered by our Anaplan experts. Issue resolution is also tracked, and organizational leadership receives a regular report on requested solutions and time to resolution.
Are managed services only for managing my existing system?
No—Spaulding Ridge managed services can provide numerous enhancements that go beyond upkeep of existing systems. We can expand model functionality, help build dashboards, provide cleanup and data quality support, and build a COE for your organization.
Can Spaulding Ridge provide managed services support for systems other than Anaplan?
Yes. Under the Spaulding Ridge umbrella, you can find technical and strategic support for numerous leading cloud technologies. Beyond managed services, we can also deliver strategic implementations, develop your organization’s data and AI strategy, and integrate systems for maximum performance.
Spaulding Ridge, your trusted Anaplan managed services partner
What’s Included in Anaplan managed services
- New Functionality & Expansion Within the Existing Model
- Logic/Formula Changes to Existing Models
- Troubleshooting of Bug & Defects
- Model Clean Up & Hygiene Checks
- Enhancing Existing Data Loads
- Dashboard/Reporting Creation & Modifications
- Archiving Historical Data, Updating Roles & Permissions
- Code Development Approach (DEV, TEST, PRD) Stand Up
- ALM Development
- Side by Side Model Building
- UX Enhancements & Enablement
- Connected Planning
