Anaplan Managed Services Model
Spaulding Ridge’s Managed Services team is guided by the same expertise as our award-winning implementation services. We provide local support backed by global strength to give you unparalleled assistance on custom-built Anaplan models, integrations, and processes.
Business is always personal to us, done person-to-person, not logo to logo. You’ll work directly with a dedicated team leader and their staff, holding regular check-ins to assess performance.
“We were so impressed with Spaulding Ridge and the DocuSign work that they do that we signed a contract with them for managed services.”
Anaplan Admin Staffing is Challenging
We’ve listened to our Anaplan clients year-over-year and have heard many of the same challenges again and again. Companies often struggle to find and retain resources with the skills to provide day-to-day bug fixes, much less handle the more complex requests for updates to model dashboards or enhancements to UX pages. Worse, in-house recruiting and training is often prohibitively expensive especially when turnover is high.
“We need a support team for general model debugging and issue resolution.”
“Our team needs support with Center of Excellence (COE) formation and execution.”
“There’s a lack of builder resources and general Anaplan knowledge at our organization.”
“We need help streamlining existing UX pages, actions, processes, or integrations.”
“Someone built our models and then left.”
Your Solution: Spaulding Ridge Tech Expertise On-Demand
Whether it’s updates to dashboards and UX pages or getting through a backlog of maintenance, Spaulding Ridge is the support system you need, when you need it.
Your digital transformation journey doesn’t end when the implementation is complete — routine upkeep is crucial to maintaining performance and efficiency. Managed Services is the alternative to using your business’ time and resources on the never-ending cycle of recruiting and training an internal admin.
Personable relationship with invested interest in understanding existing models and business solution.
Starting price is less expensive than hiring a full-time admin.
Enablement and training for existing/new model builders and administrators.
Provide enhancements to UX pages and updated views for users.
Dedicated team of resources for general model debugging and quick issue resolution.
Support That’s Just a Few Clicks Away
Protect your cloud technology investment with Spaulding Ridge’s Managed Services. With jAAm, our user-friendly support system, you can easily connect with our experts for bug fixes, tech support, minor changes, or general questions. Partner with us for a wide range of solutions to set your team up for success.
Spaulding Ridge, Your Trusted Anaplan Managed Services Partner
What’s Included in Anaplan Managed Services
- New Functionality & Expansion Within the Existing Model
- Logic/Formula Changes to Existing Models
- Troubleshooting of Bug & Defects
- Model Clean Up & Hygiene Checks
- Enhancing Existing Data Loads
- Dashboard/Reporting Creation & Modifications
- Archiving Historical Data, Updating Roles & Permissions
- Code Development Approach (DEV, TEST, PRD) Stand Up
- ALM Development
- Side by Side Model Building
- UX Enhancements & Enablement
- Connected Planning
What You Can Expect with Managed Services
Submit Request
Centralized ticketing system to submit support requests
Request Acknowledgement & Tracking
- Automated receipt acknowledgement
- Kicks off SLA timeline and tracks ticket status
Issue Evaluation & Propose Solution
- Issue analysis by certified subject matter experts
- Solution offerings
Resolution
- Solution completed
- Request resolved and submitter receives confirmation
- Service cloud ticket closed
Periodic Status Reports
Organizational leadership receives scheduled reporting on request solutions and time to resolution
