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Salesforce Managed Services Model
Spaulding Ridge’s Managed Services team is guided by the same expertise as our award-winning implementation services. We provide local support backed by global strength to give you unparalleled assistance on custom-built Salesforce systems, integrations, and processes.
Business is always personal to us, done person-to-person, not logo to logo. You’ll work directly with a dedicated team leader and their staff, holding regular check-ins to assess performance.
Salesforce Admin Staffing is Challenging
We’ve listened to our Salesforce clients year-over-year and have heard many of the same challenges again and again. Companies often struggle to find and retain resources with the skills to provide day-to-day tech support, much less manage highly complex requests such as navigating custom code, CPQ support, and enhancements or integrations. Worse, turnover is high, adding even more spend on recruiting, training, and redundancy.
“We need help getting through a backlog of work & technical debt in Salesforce.”
“We need someone to tell us what not to do, not just build what we ask for.”
“We need someone to learn our org & stay with us as we grow.”
“We need a Salesforce developer to help navigate custom code that was implemented in the past.”
“We need a Salesforce developer to help navigate custom code that was implemented in the past.”
Your Solution: Tech Expertise On-Demand
Adaptive, intuitive, and experienced. Spaulding Ridge is the support system you need, when you need it.
Your digital transformation journey doesn’t end when the implementation is complete — routine upkeep and enhancements are both crucial to maintaining performance and efficiency. Salesforce Managed Services is the alternative to using your business’ time and resources on the never-ending cycle of recruiting and training an internal admin.
Spaulding Ridge Managed Services for Salesforce Provides:
Team of Certified Salesforce Experts
with diverse experience who are available to work through a backlog of issues, build new enhancements, review release notes and address production issues as they appear.
Org Health Checks & Architecture Reviews
to assess the current state of your Salesforce org to mitigate issues & optimize performance.
Transparent Customer Portal
for ticket submission providing a centralized location to review work, track progress & provide reporting.
Collaborative Relationships
that provide continuous support wherever you need it! We can work alongside other project efforts as trusted advisors with our working knowledge of your Salesforce org & support your team as they learn new processes.
Deployment Support
to ensure that your production deployments are smooth & painless, we standardize release schedules, coordinate comprehensive testing, package & validate changes, and maintain test environments.
Spaulding Ridge, Your Trusted Salesforce Managed Services Partner
What’s Available with Salesforce Managed Services
- System Architecture Reviews
- Bug Fixes
- Existing Integration Modifications
- Adoption Support
- Deployments & Sandbox Administration
- Code Enhancements & Modifications
- Custom Reports & Dashboards
- Customized Applications
- Configuration Changes
- User Administration
- Business Process Documentation
- DevOps Process Standardization
- Comprehensive User Acceptance Testing
- Security & Sharing Model Management
- Automated Process Flows