CHALLENGE:
Contracts scattered across 20 countries with no unified process and limited visibility into key data
The company had scattered supplier contract repository, operating independently across approximately 20 countries, each with its own languages, customs, and processes. This created inefficiencies and made it difficult to standardize workflows and maintain visibility across the organization.
The lack of unified processes led to revenue leakage. With data scattered across multiple systems, they struggled to track and leverage key contractual entitlements that could unlock significant value. Critical data points such as volume discounts from suppliers, penalties for late deliveries, and foreign exchange (FX) adjustments were slipping through the cracks.
Manually tracking these elements across thousands of contracts was nearly impossible. As a result, they were losing millions of dollars in missed opportunities for cost recovery, compliance enforcement, and strategic negotiation.
SOLUTION:
Leading with regional CLM rollouts, adding 130+ templates and using AI to extract key contract data points
Spaulding Ridge took a holistic approach, creating country-specific templates to implement a defined workflow and centralize data. We then used this centralized data to enable easy retrieval of key contractual pointers to recover lost revenue.
Through this approach, we executed regional CLM rollouts incorporating over 130 templates in multiple languages. We also conducted a detailed discovery and design process for adopting buy-side processes, which included migrating 50,000 legacy documents and integrating Buyer Central for procurement teams. Through this, stakeholders are equipped with a modern system to request, review, approve, redline, and execute contracts seamlessly.
Following this, the company and SR identified six critical contract pointers that needed attention to recover lost revenue. To address it, we implemented Docusign Insight with a custom AI model designed to extract and classify key contract language. These data points included:
- Volume Rebates & Discounts: Allowed the company to secure better pricing based on purchase volumes.
- Productivity Commitments: Required suppliers to deliver incremental efficiency gains each year.
- Bonus Funding: Suppliers would provide a lump sum of money to help the company increase its production capacity
- Performance Penalties: Compensation for missed deliveries or delays.
- Foreign Exchange (FX) Adjustments: Exchange rate clauses varied by contract, some updated annually, others monthly making accurate calculations critical.
- Tooling & Amortization Investments: Funding supplier equipment upgrades with the expectation of cost benefits.
Once extracted, this data was:
- Integrated into CLM: Closing the loop, we made sure that the insights were accessible to both procurement and legal teams. We integrated the data pointers with CLM, which enabled easier audit trails and informed future negotiations and business decisions.
- Visualized in Sisense: We built dashboards and charts to provide a complete view of contracts containing specific data points that could be leveraged in the revenue cycle. These dashboards offered instant insights, revealing:~300 contracts with volume rebate clauses~2,000 contracts referencing productivity improvementsAdditional insights across FX, penalties, and tooling investments
RESULTS:
$3M saved by replacing manual reviews with automated data extraction
The Docusign CLM implementation, backed by Docusign Insight, delivered measurable business impact for the company:
- $3 million in savings identified through extracted contractual data, enabling recovery of missed entitlements and cost optimization.
- Significant time savings and reduced risk, as automated data extraction replaced manual review across thousands of contracts.
- Centralized contract repository with over 500,000 legacy documents migrated, ensuring easy access and streamlined workflows for procurement and legal teams.
