OneStream Managed Services Model
Spaulding Ridge’s Managed Services team is guided by the same expertise as our award-winning implementation services. We provide local support backed by global strength to give you unparalleled assistance on custom-built DocuSign systems, integrations, and processes.
Business is always personal to us, done person-to-person, not logo to logo. You’ll work directly with a dedicated team leader and their staff, holding regular check-ins to assess performance.
IT Staffing is Challenging
We’ve listened to our OneStream clients year-over-year and have heard many of the same challenges again and again. As OneStream Software is rapidly gaining market share, there’s an increased demand for administrators tapping the limited supply, which is coupled with yearly salary costs at 150k per year. Worse, turnover is high, adding even more spend on recruiting, training, and redundancy.
“We’re having trouble hiring a OneStream admin.”
“We need help making updates to meta data.”
“We have some new hires who need a little handholding.”
“We have an admin but they would benefit from additional support.”
Your Solution: Spaulding Ridge Tech Expertise On-Demand
Whether it’s updates to dashboards and UX pages or getting through a backlog of maintenance, Spaulding Ridge is the support system you need, when you need it.
Your digital transformation journey doesn’t end when the implementation is complete — routine upkeep is crucial to maintaining performance and efficiency. Managed Services is the alternative to using your business’ time and resources on the never-ending cycle of recruiting and training an internal admin.
OneStream expertise available on-demand
Starting price is less expensive than hiring a full-time admin
Zero recruiting costs, zero training costs
Never goes on vacation, always available
Dedicated team of resources for ongoing support
Elevating Business Management with Managed Services
After going live with its DocuSign CLM implementation, Kraton engaged Spaulding Ridge to provide Managed Services support to their team and make sure everything ran as planned. Hear from Daniel Bryan, Kraton’s Information Technology Business Relationship Manager, on how Managed Services drastically benefited him and his team.
Spaulding Ridge, Your Trusted OneStream Managed Services Partner
What’s Included in OneStream VirtualAdmin+
- OneStream Health Check
- Production Issue Resolution
- Updates to Existing Functionality or Existing Model
- Metadata Updates
- Security Management and Permissions
- Workflow Analysis/Modifications
- Modifications to Existing Integrations/Transformations
- Form Creation/Modification
- Existing Business Rules/Member Formulas
- New Release Testing
- OneStream Admin Enablement
- Review of Process Improvements
- Existing Marketplace Solutions
What You Can Expect with a VirtualAdmin+
Submit Request
Centralized ticketing system to submit support requests
Request Acknowledgement & Tracking
- Automated receipt acknowledgement
- Kicks off SLA timeline and tracks ticket status
Issue Evaluation & Propose Solution
- Issue analysis by certified subject matter experts
- Solution offerings
Resolution
- Solution completed
- Request resolved and submitter receives confirmation
- Service cloud ticket closed
Periodic Status Reports
Organizational leadership receives scheduled reporting on request solutions and time to resolution
